Refund & Cancellation Policy

Last Updated: October 6, 2026

Restaurant Revenue Systems (“RRS”) provides customized restaurant audits, analysis, consulting, and strategy services. Because work may begin shortly after purchase and deliverables are customized to each client, the following refund and cancellation policy applies.

Before Work Begins

A client may request cancellation before RRS has begun reviewing or processing the client’s audit information.

If approved, RRS may issue a full refund to the original payment method.

After Work Has Begun

Once RRS has begun reviewing scorecard responses, documents, operational information, walkthrough information, or otherwise preparing a customized audit or deliverable, the service is considered in progress.

Because customized professional work has begun, refunds are generally not available after this point.

Completed or Delivered Services

Once an audit, report, strategy deliverable, or other purchased service has been substantially completed or delivered, the purchase is non-refundable, except where required by applicable law.

Dissatisfaction with a recommendation or the absence of a particular financial result does not by itself qualify a purchase for a refund. RRS does not guarantee specific revenue, cost, or profit outcomes.

Client Delays or Missing Information

Clients are responsible for completing required intake steps and providing requested information.

Failure to submit documents, complete a walkthrough, schedule or attend an included strategy call, or otherwise provide information required to complete the service does not automatically qualify the purchase for a refund.

RRS may place an engagement on hold while awaiting required client information.

Duplicate or Incorrect Purchases

If you accidentally purchase the same service more than once or believe you were charged incorrectly, contact RRS as soon as possible so the transaction can be reviewed.

Verified duplicate or erroneous charges will be handled appropriately.

Strategy Calls & Scheduled Services

If your package includes a strategy call or other scheduled session, please provide reasonable notice if you need to reschedule.

Missed appointments may be rescheduled at RRS’s discretion. Repeated missed appointments or extended scheduling delays may result in the engagement being completed based on the information already available.

Refund Requests

Refund or cancellation requests must be submitted through the Contact Us page at RestaurantRevenueSystems.com.

Please include your:

• Name
• Restaurant name
• Email used for the purchase
• Order information, if available
• Reason for the request

RRS will review the request along with the status of work already performed.

Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable law.